Refund & Cancellation Policy

1. General

Prinesha Enterprises provides professional digital marketing, ecommerce, customer outreach, customer engagement and business support services. Because our services may involve dedicated resources, planning, execution and customized work, refunds and cancellations are handled according to the nature and stage of the service.

The specific commercial terms agreed in a quotation, proposal, statement of work, service agreement or invoice may contain additional terms applicable to a particular engagement.

2. Cancellation Before Service Commencement

If a customer requests cancellation before work has commenced, Prinesha Enterprises will review the request based on the applicable quotation, agreement and payments already received.

Where no specific cancellation terms have been agreed, any refund will be considered after taking into account administrative work, planning, resources committed and any non-recoverable costs already incurred.

3. Cancellation After Work Has Started

Once work has commenced, amounts relating to services already performed, work completed, resources committed or costs incurred may not be refundable.

Cancellation requests should be submitted in writing. Any applicable notice period, outstanding payment or cancellation charge will be governed by the relevant service agreement or commercial terms.

4. Monthly and Ongoing Services

For recurring or monthly services, cancellation will be governed by the terms agreed at the time of engagement. Customers remain responsible for payments applicable to services already delivered or committed during the applicable billing or notice period.

5. Third-Party Platform and Advertising Charges

Certain services may involve third-party platforms such as Google, Meta, Amazon, Flipkart or other technology and advertising platforms.

Amounts paid directly to or charged by third-party platforms are subject to the policies and terms of those respective platforms and are not refundable by Prinesha Enterprises once incurred or charged.

6. Customized Work and Deliverables

Customized services, content, marketing materials, research, ecommerce work, business support activities or other deliverables may involve work specifically performed for a customer.

Fees relating to completed or substantially completed work are generally non-refundable unless otherwise agreed in writing.

7. Marketing and Business Performance

Digital marketing, lead generation, ecommerce and business growth services are influenced by factors including market conditions, competition, customer behaviour, platform algorithms, advertising costs and client-provided information.

Unless specifically guaranteed in a written agreement, payment for professional services is not conditional upon achieving a particular sales figure, revenue level, number of leads, search ranking, advertising return or other commercial result.

8. Refund Request Process

Refund or cancellation requests should be submitted in writing with the relevant customer details, service information and reason for the request.

Each request will be reviewed against the applicable service agreement, quotation, invoice and work already performed.

9. Approved Refunds

Where a refund is approved, it will normally be processed using the original payment method or another mutually agreed method, subject to applicable payment processing requirements.

10. Changes to This Policy

Prinesha Enterprises may update this Refund & Cancellation Policy from time to time. The latest version will be published on this page with the applicable effective date.

11. Contact Us

For refund, cancellation or service-related queries, please contact: