Grievance Redressal

1. Raising a Concern

If you have a concern regarding our services, website, communications, privacy, refund or cancellation, or any other matter relating to Prinesha Enterprises, you may contact us using the details provided below.

We encourage customers to provide sufficient information about the concern so that our team can review and respond appropriately.

2. Information to Include

Where applicable, please include:

• Your name and contact details
• Company or business name
• Relevant service or engagement details
• A clear description of your concern
• Supporting information or documents, where relevant

3. Review and Resolution

We will review concerns received through the appropriate communication channel and seek to provide a reasonable response or resolution based on the circumstances and applicable terms.

Where a concern relates to a specific paid service, the applicable quotation, proposal, service agreement, invoice, refund policy or other agreed commercial terms may also be considered.

4. Privacy and Data Concerns

If your concern relates specifically to personal information, privacy or the handling of your data, please mention this in your communication so that it can be reviewed appropriately.

5. Refund and Cancellation Concerns

Refund and cancellation requests will be reviewed in accordance with the applicable service terms and our Refund & Cancellation Policy.

6. Contact Details